Business Process Owner - Supply Chain

Ottawa, ON

Business Process Owner

We are hiring for a Business Process Officer, who will be responsible for the proper development and compliance of supply chain processes (customer service, transport logistics, purchasing, demand planning, and operations) and their global deployment and adoption across all branches. The BPO is an expert dedicated to reviewing and improving the various processes in the field. The BPO knows how to manage change in a positive way and in various contexts: different maturity levels, diversity of teams, acquisitions, new processes, new tools, etc. They communicate effectively with the current or future managers of the process, who are the stakeholders or beneficiaries (clients) of the process. They collaborate with the company’s IT Department and external suppliers to deliver appropriate and effective technological solutions for the assigned business segment.


Job Duties

  • Define the vision, mission, objectives, goals, performance indicators, and essential measures associated with the practices and methods of the business segment
  • Perform business process mapping and producing the necessary documentation
  • Ensure the deployment of business processes and improvements across all subsidiaries and future acquisitions, while taking into account the realities specific to each
  • Synchronize the improvement plans with those of the other business segments
  • Develop specifications that turn the company’s needs into functional requirements
  • Manage the integration of upgrades and new functionalities within existing systems or by implementing new tools
  • Work in close partnership with IT teams to ensure that user’s needs and functional requirements are well understood and addressed
  • Coordinate user acceptance testing and training with teams as required for each project
  • Establish and maintaining constructive relationships at all levels of the organization
  • Identify the capabilities required to support business processes and collaborating in the development of information management strategies




  • Bachelor’s degree in Business Administration, certificate in Supply Chain Management or equivalent experience
  • 5 years of relevant experience
  • Lean Six Sigma certification an asset



  • Excellent understanding of the processes related to the supply chain (customer service, transport logistics, purchasing, demand planning, and operations) including their positioning in a global perspective
  • Expertise in the functionalities of ERP systems
  • Experience in a project team context, and knowledge of project management principles
  • Excellent verbal and written communication skills
  • Bilingual in French an asset



  • Focused on methods and rigour
  • Unifying and positive influence
  • Strong analytical mind
  • Good communication and explanation skills


What we offer

Competitive salary - we take great pride in offering our workforce the best benefits and   compensation packages in our industry, and we think you will too.

Healthcare – we offer multiple options and Convoy picks up a generous amount for single, couple or family coverage

Insurance benefits and employee assistance program

Benefits plan that includes dental, health, group RSP, vacation, and more 

Time Off – Everyone needs time away from work to recharge and be with family and friends - receive a generous amount of paid holidays

Referral Bonus Program

Paid training/tuition reimbursement – Ready to further your education?

Open door policy in a supportive and encouraging work environment

Overtime available in peak periods

Internal Promotions


Additional information


Company Overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem solving and fun place for our customers to conduct business.


Convoy Supply

Convoy Supply

Convoy Supply is a one-step building materials distributor with over 40 locations across Canada, the Pacific Northwest, Montana, and Maryland, with product lines covering every aspect of the building envelope.

Here's a sample of what it means to join Team Convoy:

  • A team of champions who bring their best to every game
  • A vision for our communities that includes and goes beyond providing meaningful employment
  • A commitment to grow ethically, responsibly, and sustainably
  • A rich history spanning over 45 years, filled with stories of challenge, growth, and friendship 

A career with Team Convoy can lead to a wide range of employment opportunities, including truck drivers, crane operators, warehouse associates, sales, administration and finance, and management. We provide a comprehensive benefits package for you and your family, support your career goals through education, transfers, and development, and are committed to providing a safe place to work. We believe in making our communities and our world a better place to live, and our goal is to meet and exceed our customer’s expectations. We work hard and enjoy ourselves in the process.

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