Automotive Product Delivery Specialist - Volkswagen Surrey 2146833

Surrey, BC

The Product Delivery Specialist is responsible for timely, safe and accurate delivery of new and used vehicles at dealership to customers. S/he realizes that business is built on customer satisfaction and devotes him/herself to guaranteeing satisfaction to customers by providing a seamless delivery experience.

Why Work here:
Full-time employees are entitled to coverage under our Group Benefits plan and participation in our RRSP matching program. We pay 100% of the premiums for Extended Health, Dental, and MSP. Along with a strong staff focus, we encourage participation/critical thinking in problem-solving, thinking outside the box, creating new idea's etc. to create a healthy and productive work environment. Join us for our staff lunches, team outings, and summer BBQs!

Duties include:

  • Ensures that the vehicle is properly cleaned and that the customer understands the vehicle's operating features through demonstration.
  • Documents and follows up on all concerns, requests and deficiencies, by maintaining records on every delivery.
  • If customer requests, set up customer preferences in the car – this may include activities such as pairing customer’s Bluetooth-enabled mobile phone, programming digital media player settings, etc.
  • Ensure warranty coverage is explained and paperwork is in order.
  • Introduce customer to Service and Parts Department, explain and schedule 1st service appointments.
  • Attend Sales and Accessory meetings.
  • Keep abreast of new products, features, accessories, etc., and their benefits to customers.
  • Understand the terminology of the automobile business and keep abreast of technological changes in the product.
  • Collect customer’s preferred method of post-delivery contact, i.e., mail. phone, web.

QUALIFICATIONS:

  • High school diploma or the equivalent.
  • Ability to read and comprehend instructions and information. 
  • Valid provincial driver's license. 
  • Professional personal appearance. 
  • Excellent communication skills. 
  • At least 3-5 years of customer service experience. 
  • Spoken second language an asset. 
  • Automotive industry experience an asset. 
  • Computer skills.


Why Work Here:

Employees are entitled to some or all of the following:

  • We pay 100% of the premiums for Extended Health, Dental, and MSP
  • Participation in our RRSP matching program
  • Short and long-term disability plans
  • Tuition assistance
  • In-house training programs
  • Subsidized or free parking, sheltered bicycle parking, nearby public transit, nearby highway access
  • Summer BBQ's
  • Parts and service discounts
  • Employee referral bonuses
  • Quiet lounges
  • On-site beverages, espresso, lattes, cocao and more
  • Annual recognition gala
  • Annual kids Christmas party
  • Team building events (Vancouver Sun Run, Tough Mudder)
  • Community Connections Program (company pays for you to volunteer!!!)
  • Along with a strong staff focus, we encourage participation/critical thinking in problem solving, thinking outside the box, creating new ideas etc., to create a healthy and productive work environment.

For over fifty years, we have provided the best experiences possible to our customers and our employees. This year, we have been named one of "Canada's Top Small & Medium Employers of 2019" as announced by the Globe & Mail. Our customer-centric core values help our employees understand and embrace our service commitments to our customers.

If you are interested in growing with a dynamic, customer-focused organization, and looking for career growth, we invite you to send your resume in.

 

Cowell Volkswagen

Cowell Volkswagen

For over five decades, Cowell Auto Group has provided the best experiences possible to our customers and our employees. This year, Cowell Auto Group has been named one of "Canada's Top Small & Medium Employers of 2018" as announced by the Globe & Mail.  Cowell Auto Group's people-centric core values help our employees understand and embrace our PurposeFERL (Family, Excellence, Responsibility, Learning) Cowell Promise.

The Cowell Auto Group is Infiniti of Richmond, Cowell Volkswagen, Audi Richmond, and Jaguar Land Rover of Richmond.

SOCIAL MEDIA

Stay updated. Follow us on:

Be the first notified of new relevant jobs
 
Click
Here
Close