Inbound Customer Service Representative - Bilingual (French / English)

Montréal, QC

About us:

We are Hiring Help, a recruitment services company who bridge the gap between companies looking to hire and applicants seeking a job in their field. We specialize in the acquisition of qualified and skilled candidates to help our clients succeed in their businesses.

About the Hiring Company:

We are a large organization providing the best service on behalf of our incredible clients. Representing hundreds of Canadian companies including the largest companies in the country we strive to personalize service, customer care and technical care solutions.

We are looking to add full-time permanent Bilingual (French / English) or English Only Call Centre Representatives to join our client's team to provide the best service to people all across the country. We are seeking people who want to be the best and work for the best.

Hours:This is a full time role for five days a week. The two days off will be 2 consecutive days but will not necessarily be Saturday and Sunday. This role is 38.5 hours a week of consistent work with an opportunity for overtime hours if desired. This is not a temporary or contract position; this is a permanent role.

Languages: Must speak clear and fluent French and English

In this position, you will:

  • Provide excellent customer service to incoming calls, emails, texts, and online chat inquiries from our clients customers
  • Help people to resolve issues and leave their experience with us satisfied and feeling pleased with their experience
  • NO outbound calling or selling

Ideally, we are looking for applicants:

  • Speak clear fluent English and French 
  • Customer service oriented problem-solver
  • Must be able to work a full-time schedule of 5 days on, 2 days off

What we can offer you:

  • Hourly pay based on your experience and skills
  • Full time employment with regular shifts
  • Health and dental benefits
  • Bonuses
  • Advancement opportunities to team leads and management
  • Overtime, if desired

Our recruitment team will review all resumes and reach out to applicants who are qualified for the role. 

Good luck!

 

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