Customer Service Representative

Kitchener, ON

Customer Service Representative – Building Supply Industry
For over 40 years, our distribution company has been supplying customers with high quality building supplies that meet and exceed their expectations. With over 40 locations across Canada and the US, we have quickly become one of the largest wholesale distribution companies in North America.

We are currently seeking a Customer Service Representative to join our team. This individual will welcome customers into our store and assist them with their product needs. Preference given to applicants that have at least 3 years of experience in a hospitality or customer service position and/or have experience in the building supply industry.

What you will do:
• Greet customers when they walk into the store
• Answer incoming phone calls and create orders
• Enter orders into our internal sales system
• Actively listen to what customers are looking for and offer suggestions
• Prepare orders for delivery
• File, scan and prepare invoices
• Obtain credit card information to process
• Maintain product knowledge
• Promptly resolve customer complaints and/or concerns
• Monitor inventory
• And other duties

The ideal candidate must have:
• At least 3 years of customer service or hospitality experience or background in the building supply industry
• Strong English verbal and written communication skills
• Proficient computer skills (MS Office)
• Availability to work extended hours
• Ability to lift up to 50 lbs when required
• Keen eye for detail
• Outstanding interpersonal skills

Our company can provide you with:
• Competitive hourly pay of $17.00 to $17.51 
• Benefits package including dental / health coverage and a group RSP
• Training and opportunities for you to advance your career.


Convoy Supply

Convoy Supply

Convoy Supply is a one-step building materials distributor with over 40 locations across Canada, the Pacific Northwest, Montana, and Maryland, with product lines covering every aspect of the building envelope.

Here's a sample of what it means to join Team Convoy:

  • A team of champions who bring their best to every game
  • A vision for our communities that includes and goes beyond providing meaningful employment
  • A commitment to grow ethically, responsibly, and sustainably
  • A rich history spanning over 45 years, filled with stories of challenge, growth, and friendship 

A career with Team Convoy can lead to a wide range of employment opportunities, including truck drivers, crane operators, warehouse associates, sales, administration and finance, and management. We provide a comprehensive benefits package for you and your family, support your career goals through education, transfers, and development, and are committed to providing a safe place to work. We believe in making our communities and our world a better place to live, and our goal is to meet and exceed our customer’s expectations. We work hard and enjoy ourselves in the process.

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