Conference Sales Coordinator

Barrie, ON

WHO WE ARE: At Horseshoe Resort, we are a team that loves to serve people, priding ourselves on the service that our colleagues deliver to our guests. Horseshoe Resort is always looking for talented individuals to join our growing team of hospitality professionals and recreation enthusiasts. If you are outgoing, friendly and love adventure and the outdoors, you may be the person we are looking for!

Position Summary

The Conference Sales Coordinator will assist the group sales and planning team in achieving resort revenues through a proactive supportive role for the department. This position reports to the Sales Director

Duties and Responsibilities:

• Answers telephones, qualifies lead inquiries, directs calls and relays messages in a timely manner
• Manages online RFP’s and inquiries and produces monthly tracking reports as required

• Prepares group booking contracts, proposals, and other correspondence to support the sales process
• Prepares banquet event orders when required to assist the planning team in detailing client events
• Updates sales system information for report generation for sales, reservations & conference departments.  Working Knowledge of Opera and rooming list management
• Prepares correspondence and material for client site visits
• Supports Sales team in preparation for Sales Blitzes and other sales related initiatives & activities.
• Support the coordination of all sales initiatives including Direct Mail Campaigns, fams, etc.
• Prepare PowerPoint presentations and other sales tools as required to support Client meetings and Tradeshows.
• Performs proactive maintenance in sales database management
• Batch print all banquet event orders and distribute package weekly.   Identify outstanding groups for the Sales and Conference Planners to follow up with
• Conducts research on accounts as required
• Able to produce accurate MarketVision reports as required to support Sales and Planning Managers
• Provides general administrative support as needed
• Maintain and prepare correspondence required for incoming clients as requested by the Planning Managers.

• Responsible for all internal meetings from blocking in sales systems to creating the banquet event orders
• Attends all sales and planning meetings, completes supporting duties as assigned

• Provides exceptional and professional service to our guests and team members
• Ensures the well-being of our guests and team members by being alert to and reporting potential hazards
• Models all Horseshoe Resort Standards while caring for the guests, co-workers and owners
• Comfortable making responsible decisions and develops recommendations for effective problem solving
• Assist onsite with Weddings when business levels require additional assistance

• Greets clients in a friendly and courteous manner
• Ensures prompt and courteous service to both internal & eternal customers.
• Maintain and ensure supplies are well stocked.
• Additional duties as assigned by the Director of Sales
• Will need to work evenings and weekends as required

Skills, Abilities & Attributes:

• Guest oriented with a sincere, helpful, caring and friendly personality
• Able to work well with others
• Able to take initiative
• Pays precise attention to detail, order and cleanliness
• Has exceptional energy, flexibility and professionalism
• Enjoys offering exceptional service and meeting the needs of others
• Has effective communication skills (verbal, listening, writing)
• Has exceptional phone manner
• Working knowledge of sales systems or related reservations software system an asset.
• Proficiency in Word, Excel, Power Point and Delphi
• Excellent typing ability
• Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule
• Able to evaluate and select among alternative courses of action quickly and accurately, identifying and solving problems as necessary
• Able to assimilate complex information and data from disparate sources and adjust, or modify to meet the constraints of the particular need
• Proven ability to organize special events effectively with accurate sense of detail.
• Has strong interpersonal and organizational skills

Education & Experience

• College diploma in Hospitality program
• 2-3 years experience in a Resort/Hotel or a related field preferred
• An advanced level of competence in all administrative functions and Microsoft Office applications required

Join our team today, and enjoy employee perks such as Resort staff pass for yourself and your dependents, retail, lodging, and restaurant discounts, along with additional perks and discounts at our other affiliated resort – Deerhurst Resort in Muskoka.